Privacy Policy

Effective Date: [01/01/2020]

Shera Sherpa Adventures (“the Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book any of our trekking or travel services.

By using our website or booking our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Depending on the services you request, we may collect the following information:

Personal Information

• Full name

• Date of birth

• Nationality

• Passport details

• Postal address

• Email address

• Telephone number

• Emergency contact details

Booking Information

• Trek or tour preferences

• Travel dates

• Flight information (where applicable)

• Hotel details

• Dietary requirements

• Medical information voluntarily provided by you that may affect your trek

• Insurance details

Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete credit or debit card details on our servers.

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• process and manage your booking;

• arrange trekking permits and government documentation;

• communicate with you before, during, and after your trip;

• provide customer support;

• process payments and refunds;

• improve our services and website;

• comply with legal and regulatory requirements;

• respond to enquiries;

• send important booking updates;

• send promotional offers or newsletters where you have agreed to receive them.

You may unsubscribe from marketing communications at any time.

3. Information Sharing

We respect your privacy and do not sell or rent your personal information.

We may share your information only where necessary with:

• Nepal government authorities for permits;

• national park authorities;

• airlines and helicopter operators;

• hotels and lodges;

• transportation providers;

• licensed guides and porters;

• insurance companies where required;

• payment processors;

• trusted service providers assisting with your booking.

All third parties receive only the information necessary to perform their services.

4. Legal Requirements

We may disclose personal information where required by:

• Nepalese law;

• court orders;

• government authorities;

• law enforcement agencies;

• immigration or border authorities.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• unauthorised access;

• alteration;

• disclosure;

• misuse;

• accidental loss.

Although we use appropriate security measures, no online transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

• provide our services;

• meet legal obligations;

• resolve disputes;

• maintain business records.

When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

7. Cookies

Our website may use cookies and similar technologies to:

• improve website performance;

• remember your preferences;

• analyse website traffic;

• enhance your browsing experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

8. Third-Party Websites

Our website may contain links to third-party websites.

Once you leave our website, this Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.

9. Marketing Communications

From time to time, we may send newsletters, travel updates, special offers, or promotional information.

You will only receive marketing communications where permitted by applicable law, and you may opt out at any time by using the unsubscribe link or by contacting us directly.

10. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of information where legally permitted;

• withdraw consent for certain processing activities;

• object to certain uses of your information;

• request a copy of the information we hold about you.

Requests may be subject to identity verification.

11. Children’s Privacy

Our services are not directed toward children under the age of 18 without the consent of a parent or legal guardian.

We do not knowingly collect personal information from children except where necessary to provide booked travel services.

12. International Data Transfers

As an international trekking company, your personal information may be transferred to and processed in Nepal and, where necessary, in other countries involved in providing your travel arrangements.

By booking our services, you consent to such transfers where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The latest version will always be published on our website with the updated Effective Date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Shera Sherpa Adventures

Email: contact@sherasherpaadventures.com

Website: sherasherpaadventures.com